Frequently Asked Questions
Everything you need to know about our high-performance technical apparel.
How do I determine the correct size for ThruDark gear?
Our garments are designed with an athletic, technical fit. We recommend consulting our comprehensive size guide located on each product page and measuring yourself against those specifications to ensure optimal performance.
What is your global shipping policy?
We offer worldwide shipping via premium couriers like DHL and DPD. Shipping times and costs vary by destination, but most international orders arrive within 3-7 business days.
How do I return or exchange an item?
We offer a 28-day return window for items in original, unworn condition with tags attached. You can initiate a return or exchange through our online portal using your order number and email address.
Are ThruDark products covered by a warranty?
Yes, all ThruDark products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear or accidental damage.
How should I care for my technical outerwear?
To maintain the integrity of waterproof membranes and DWR coatings, we recommend washing with a technical cleaner (like Nikwax) on a cool cycle and following the specific care instructions on the garment's internal label.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Clearpay in supported regions.